1. What this policy covers
This policy applies to payments you make to Buildframe Technologies Private Limited (CIN U62099UW2026PTC259541), registered office at C-1208, ACE Platinum, Sec-Zeta-1, Greater Noida, I.A. Surajpur, Gautam Buddha Nagar, Uttar Pradesh 201306, India ("Buildframe", "we", "us"). for our products: credit packs, subscription plans, and app builds. Payments are taken through your Buildframe account, and are processed by Razorpay.
It does not cover what a business that uses our products sells to its own customers. Those payments go to that business, and its own refund policy applies.
2. Credit packs
Credits are added to your account as soon as the payment is confirmed.
- If none of the credits in a pack have been used, you may ask for a refund of that pack within 7 days of the purchase.
- Once any credit from a pack has been used, that pack is not refundable. Credits that were granted free, for example on signing up, have no cash value.
3. Subscription plans
Plans renew each month or each year, as the plan says when you buy it. Where a plan starts with a free trial, you are not charged until the trial ends.
- You can cancel at any time from your account, or by writing to us. A cancelled plan stays active until the end of the period you have already paid for, and does not renew.
- We do not refund the part of a period that has already started, except as the next point says.
- If you are charged for a yearly plan and ask for a refund within 7 days of that payment, and you have not used the plan, we will refund it in full.
4. App builds and custom work
Mobile app builds and other custom work are quoted and agreed in writing. The cancellation and refund terms of that agreement apply. Where the agreement is silent, work that has not started is refundable in full, and work that has started is charged for what has been done.
5. Payments made in error
If you are charged twice for the same purchase, or a payment is taken and the purchase is not completed in your account, write to us with the payment reference. We will refund the amount charged in error in full, or complete the purchase, whichever you prefer.
6. How to ask for a refund
Email hello@buildframe.tech from the address on your account, with your organisation name, the payment reference (it starts with "pay_") and the reason. We reply within 2 working days.
7. How refunds are paid
Approved refunds go back to the payment method you used, and we start them within 7 working days of approving the request. Your bank or card issuer may take a further 5 to 7 working days to show the money. A refund includes any tax that was charged on the amount refunded.
8. Cancelling your account
You can stop using a product at any time. Closing an account does not by itself trigger a refund, which is decided under the sections above. We delete or return your data as described in the privacy policy of the product you used.
9. Changes to this policy
We may update this policy. The date at the top shows when it last changed. A change applies to payments made after that date.
10. Contact
Questions about this policy: hello@buildframe.tech, or by post to Buildframe Technologies Private Limited, C-1208, ACE Platinum, Sec-Zeta-1, Greater Noida, I.A. Surajpur, Gautam Buddha Nagar, Uttar Pradesh 201306, India.